Returns + Exchanges

Return & Exchange Policy

Last Updated: June 2026

At VKG Malaysia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days from the date you receive your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with all original tags, packaging, and accessories.

• Proof of purchase or order confirmation must be provided.

• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Clearance or sale items

• Customized or personalized products

• Gift cards

• Products marked as non-returnable at the time of purchase

• Items that have been used, washed, or altered

Exchanges

We accept exchanges for:

• Defective or damaged items

• Incorrect items received

• Size exchanges (subject to stock availability)

To request an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

• Your order number

• Photos of the product received

• Description of the issue

We will review your request and arrange a replacement or suitable resolution.

Return Process

1. Contact our customer support team at vkgmalaysia@gmail.com with your order details.

2. Wait for return authorization and instructions.

3. Pack the item securely and ship it to the return address provided.

4. Once we receive and inspect the returned item, we will notify you of the status of your return.

Refunds

After receiving and inspecting your returned item:

• Approved refunds will be processed to the original payment method.

• Refund processing times may vary depending on your bank or payment provider.

• Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Contact Information

For any return, exchange, or refund inquiries, please contact:

VKG Malaysia

Head Office Address:
PARKLANE, C4-1-36, Jalan 1/152, Taman OUG, Parklane
58200 Kuala Lumpur, Malaysia

Email: vkgmalaysia@gmail.com

Phone: +60 0148340786

We appreciate your trust in VKG Malaysia and are committed to providing excellent customer service.